Employee User Guide

Why do I need to take a Cybersecurity course?

It seems like we can’t go a day without hearing about another data breach or cybercriminal activity in the news. But did you know, there’s so many more breaches out there that DON’T get news coverage, even companies just like ours. That means our organization has a big responsibility to prevent one from occurring – and with cybercriminals targeting small to medium-sized businesses more than ever, it’s not an easy task to protect our customer’s credit cards or our employee’s W2’s. 

Unfortunately, human-error accounts for most of these data breaches. Whether it’s clicking on the wrong link, approving a very convincing request for a fund transfer – FROM THE CEO, or allowing network access to an outsider, data breaches come in all forms, and cybercriminals are relentlessly targeting organizations just like ours to exploit our valuable data. 

The good news? Most of this can be prevented with ongoing education and routine testing. That’s why your company has partnered with IT Services by ZZ Servers to ensure we are staying up-to-date on the latest threats and doing our part to protect our business. Technology alone isn’t enough anymore. 

Being well trained in cybersecurity will go a long way in protecting our organization, and the individuals whose data we may access. 

What does this program consist of? 

Employee Secure Score 

Each employee will be given an Employee Secure Score (ESS). This score is generated by combining many of the key metrics listed below. You can think of your ESS like a credit score for your how security strength. The higher the ESS, the more likely you are to defend against a data breach.


Each week, you’ll be sent an email to watch a 1-2-minute micro-training video on the latest cybersecurity threats. Complete the 4-question quiz at the end of the video to increase your Employee Secure Score! 

Security Policies & Procedures 

Your organization’s Security Policies & Procedures are uploaded into the portal. You will need to read through each one, verify that you understand the policy/procedure and our expectations, and electronically acknowledge your commitment to abide by them. You must acknowledge these.

Dark Web Monitoring 

As part of this program, we will continually monitor the Dark Web for your email address and notify you if it is discovered, that way you can take the appropriate next steps like quickly updating your passwords. 


The leaderboard lets you compete head-to-head with your co-workers to see who has the highest ESS! Don’t forget to pick a good screen name! Have fun and enjoy the healthy competition! 


We will be sending routine phishing emails to test you on the various types of phishing attacks you could encounter in real-life. Phishing is the number one attack method for cybercriminals, so being able to spot a malicious email will go a long way in protecting yourself, and our organization. 

Annual Security Awareness Training

You’ll be required to complete annual security awareness training. This training course will get you familiar with real-life examples of how data breaches occur, and how you can prevent them. In addition, you’ll learn all about how to protect personally identifiable information (PII). You must complete your annual training course by [date].

Dark Web Scans

The more you know, the better you can protect yourself and your loved ones. This program allows you to scan your personal, friend’s, or family member’s email addresses to find out if they’re out there on the Dark Web. Perform as many scans as you’d like!

Your Employee Secure Score 

Getting Started

To begin, here are a few steps to successfully set up your screen name in the portal and tips for how you can maximize your Employee Secure Score (ESS). 

Logging in and Completing Your Profile

1.Login to your account: https://portal.pii-protect.com/#/login

2.Complete your Profile

•Claim your screen name and start climbing up the leaderboard by clicking “Edit Profile”  below your name at the top of the dashboard (home screen). 

Tips for maximizing your ESS: 

You’ll receive ESS points for acknowledging all policies & procedures, which needs to be completed by [date].

You’ll receive ESS points for completing your annual HIPAA security awareness training, which needs to be completed by [date]. You can retake your quiz at any time to get a higher final score. 

The more micro-training quizzes you miss, the more it will negatively impact your ESS.

Falling for a phishing email will negatively impact your ESS. 

If your email address is found on the Dark Web, your ESS will be negatively impacted. 

Quickly view your ESS statistics by clicking on the ESS gage next to your name.

How to Complete Annual Security Awareness Training

Getting Started

1.Login to your account: https://portal.pii-protect.com/#/login

•Can’t login? Contact: [Email Address]

2.  Select the “Training” tab at the top of the page.

3. On this screen, begin with the Watch to start the Training videos. 

4.   A Preview of the overall assessment time and video progress   are available.. 

5.  Once you’ve gone through the training course, select the   “Final Quiz” button to begin the 20-Question Quiz.

6.  Once you successfully complete your quiz (with a score of   80% or higher), you will have the option to print your   training certificate within the Completed Courses section   on this Training page.

Security Awareness Training FAQs:

How long does the training take?

Training should take approximately 40 minutes to complete. 

Do I have to complete the training in one sitting?

No. You can start and stop the training at any point. When you return to finish the training, make sure you click “resume” to pick up where you left off.

What does the training consist of? 

The course is made up of case study-based videos that provide real-life examples of incidents that can happen to anyone, at any time, along with “lessons learned”, which will provide details on the incident, the outcome, and how it could have been avoided.

How do I get credit for completing the training?

You must complete a 20-question quiz following the course. You will need to receive a passing score of 80% to satisfy this requirement. Upon successful completion, you will receive a training certificate indicating that you have passed the course. 

How to Acknowledge Policies & Procedures

Getting Started

1.  In the My Dashboard section, select the “Policies” tab at the top of the page.

2.   Here you will see your policies & procedures. Click each policy   to view the quick description. The full policy can be downloaded and viewed.

3.   Once you have read and understand all the policies & procedures,   you’re ready to acknowledge your cooperation with the organization’s policies & procedures. To do so, click “Agree” at the   bottom of the page. In the confirmation box that appears click   Agree to indicate your acknowledgement

Policies & Procedures FAQs:

Why do I have to acknowledge policies & procedures?

You can’t follow the rules if you don’t know them, right? That’s why it is extremely important that you know about each one of our organization’s policies & procedures. Not only do you need to know these policies & procedures exist, but you must understand them and agree to comply with them. 

Are the policies and procedures built into the portal?

Yes. All of our policies and procedures have been uploaded into one convenient location for you to reference. 

What if I have questions or don’t understand one of the policies or procedures?

It is critical that you understand our expectations with all policies and procedures. If you have any questions or would like to discuss any of these items, please contact a member of our management team. 

What do I do after I’ve reviewed and understand all our policies and procedures? 

Once you’ve gone through each one of our policies and procedures and understand our expectations, you’re ready to electronically acknowledge that you agree to abide by them. 

Micro-Training Videos & Quizzes

Weekly Email 

Each week you’ll receive an email from [email protected] with a link to our weekly Micro-Training videos

Important Information

Videos are typically between 2-3 minutes long. 

Following the video, you will see a short 4-question quiz based on the content you just watched. 

The more quizzes you take, the higher your ESS, so take the 5-minute break and educate yourself on what to lookout for this week! 

You will receive a micro-training email every week. 3 weeks out of the month the email will contain a video and a quiz. Once per month your micro-training email will include a Security Newsletter. 

Resetting Your Password

Did you forget your password? No problem! Follow these steps and we’ll promptly email you a new one! 

  1. On the login page, Enter your Email Address then click “Forgot Your Password?” 

2. Enter your email address you registered with or the one that was used by your organization to register you.  Click “Submit”.

2. An email will be sent to the address you entered in the step above with a prompt the reset your password. 

Note: Passwords must now meet certain complexity requirements. Passwords are measured compared to their overall crackability. If your password is rated as too risky, try adding an additional word or additional characters.

Cybersecurity is a Continuous Process

Cybercriminals never stop learning new tricks to get into our network and our data, which means we can’t stop learning either! 

You’ve done the basics! Thank you for your help in keeping our workplace safe! Keep it up! We know you’re busy and we appreciate all your hard work. Help us protect each other by staying up-to-date. Keep in mind, it takes all of us to stop cybercriminals!

Good luck!

Remember, having a strong cybersecurity program is critical for many reasons, including having strong safeguards to fight cybercriminals, and most importantly to protect the client data we store, access or transmit. 

Thank you for doing your part!

Updated on July 11, 2022

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