This support portal is designed to help you access your cloud-based applications, learn how they work and get support when needed.
Click on your email address or picture display your profile page. On this page, you can:
- View your account information.
- Change the portal theme.
- Update your personal information. (Use the pencil icon next to your email address).
On the left side of the screen is the expanding menu. Here you can access:
Home Page
- Company applications – A list of approved company applications. You can also add your own links to this page. Right-click on any menu item to add or remove it from your “favorites” list.
Company
- Calendar – One or more Office 365 calendars shared by your company administrators.
- Directory – Company staff as identified by their Office 365 profile information.
- Knowledge Base – This set of articles. Your company administrators or your I.T. can add content.
- Messages – Company messages of special interest. If you have any unread messages, their count will appear in red next to the message icon on the top status bar near your name.
Support
- Office 365 Status – Shows any issues with Office 365 services. Check here first if you are having difficulty with using online Office services.
- Report a Problem – A list of problems you can report to I.T. staff or company administrators.
- Request Service – A list of services that are available from I.T. staff or the company.
- Support Tickets – A list of all your previous requests to the I.T. staff, both problem reports and service requests.
University
- Courses – Security and other courses created by I.T. staff or company administrators.
- Office Updates – A list of new features and upcoming changes to Office 365 applications.
- Quick Starts – Quick reference cards in PDF form that were created by I.T. staff or company administrators.