Changing Your Password in the JumpCloud Windows App

The JumpCloud Windows App allows you to log in to your device with your JumpCloud credentials and access the User Portal without having to remember the URL. Your JumpCloud password also provides access to the device, software, WiFi, and everything else your organization’s IT infrastructure has to offer.

You can use the JumpCloud Windows App to change your password without help from your admin. The app only appears in the system tray if you log on with JumpCloud user credentials. Your administrator must have set up your device and provided you with an account.

When your password is set to expire, you will receive a pop-up notification from the JumpCloud app. The frequency of this display varies depending on when the password is set to expire:

• When the password is set to expire in 2 days or less, the notification displays every 4 hours.
• When the password is set to expire between two and seven days, the notification displays every 12 hours.
• When the password is set to expire between 1 and 2 weeks, the notification displays every 24 hours.

Considerations

• The passwords you create must adhere to the standards your organization and JumpCloud requires for user account passwords. You’ll get an error if you try to create a non-compliant password. If you do not know what your organization requires for user account passwords, ask your IT administrator. 

To change your JumpCloud password using the Windows App: 

1. In the system tray, click the JumpCloud Windows App icon. 
2. Click Password.
3. Click Reset Password.
4. In Current Password, enter your current password. 
5. In New Password, enter in your new password. 
6. Enter your password again in Confirm Password. 
7. If MFA is enabled for your JumpCloud account, you need to authenticate your account. Depending on the types of MFA enabled by your organization, you’ll see one of two options:

• Push: Use the JumpCloud Protect app to verify your identity with a push notification.

Note: A cancel button displays on the logon screen while you are verifying your identity using Push MFA. Clicking this button has no effect on the push notification. 

• TOTP: Enter a six digit code from an authenticator app such as JumpCloud Protect or Google Authenticator.

Note: The Duo app is also supported, but is only used when no other form of MFA has been enabled. If you are using duo as your only form of MFA verification, you will receive a notification on your device to verify your identity.  

8. Click Save. You see a confirmation that the password has been saved. 
9. Click Close. 

If your password is set to expire within 14 days, a red dot will appear on the icon, as shown below:

Clicking the icon when it has the red dot takes you to a screen where you can change your password, shown below:

If you don’t see the app, it hasn’t been enabled by your administrator for your account. You can change your password using Ctrl+Atl+Del.

To change your password using Ctrl+Alt+Del: 

1. Press Ctrl+Alt+Del, then select Change Password. 
2. Enter your Old Password. 
3. Enter your New Password. 
4. Enter your new password again in Confirm Password. 
5. If MFA is enabled for your JumpCloud account, you need to authenticate your account. Depending on the types of MFA enabled by your organization, you’ll see one of two options:

• Push: Use the JumpCloud Protect app to verify your identity with a push notification.

Note: A cancel button displays on the logon screen while you are verifying your identity using Push MFA. Clicking this button has no effect on the push notification. 

• TOTP: Enter a six digit code from an authenticator app such as JumpCloud Protect or Google Authenticator.

Note: The Duo app is also supported, but is only used when no other form of MFA has been enabled. If you are using duo as your only form of MFA verification, you will receive a notification on your device to verify your identity.  

6. Click OK.